Example Scenarios: You have multiple products in a single subscription and you no longer want to receive specific product(s) and/or you'd like to set particular products on separate billing dates.
To break up your products please follow these directions:
- Click “Subscriptions” from the menu in your Alloy account
- Click “Manage Subscription” next to applicable subscription
- Click “Edit” next to the product you would like to unbundle from that subscription
- From there, a drawer will open that allows you to “Ship Now”, “Reschedule”, or “Pause This Treatment”.
- Pause will break the product out into it's own subscription and hold shipments for that product indefinitely
- Reschedule will break the product out into it's own subscription to bill next on the date of your choosing
- After you select an option for that product, click “Confirm” on the next drawer to finish unbundling your subscription
- The other products not edited in that subscription will remain on the existing shipping cycle
To bundle products into one subscription head to this article: